Automation and Workflow Integrations - Tutorial

Welcome to this tutorial on automation and workflow integrations with AppDynamics. AppDynamics offers powerful integration capabilities that enable you to automate workflows and connect with other systems, allowing for streamlined processes, improved efficiency, and enhanced incident management. In this tutorial, we will explore the steps to automate workflows and integrate AppDynamics with other systems to optimize operations and effectively manage performance incidents.

Step 1: Identify the Workflow and Integration Points

The first step in automating workflows and integrating AppDynamics with other systems is to identify the specific workflow you want to automate and the systems you want to integrate with. Common integration points include incident management systems, ticketing systems, and IT service management platforms. Determine the workflow and integration points that align with your organization's processes and requirements.

Step 2: Configure Integration and Automation

Once you have identified the workflow and integration points, configure the integration and automation in AppDynamics. This typically involves defining triggers, actions, and workflows. Here's an example of configuring an integration with a ticketing system:

appdynamics { // Configure ticketing system integration integration { name = "MyTicketingSystem" trigger { type = "INCIDENT_TRIGGER" incidentStatus = "OPEN" } action { type = "CREATE_TICKET" ticketingSystem = "ServiceNow" template = "Incident Template" mapping { appId = "{applicationId}" tierId = "{tierId}" nodeId = "{nodeId}" incidentId = "{incidentId}" incidentName = "{incidentName}" severity = "{incidentSeverity}" } } } }

In the above example, an integration is configured with a ticketing system (ServiceNow) to create a ticket whenever an incident with an "OPEN" status is triggered. The mapping section specifies the information to be included in the ticket, such as the application ID, tier ID, node ID, incident ID, incident name, and incident severity.

Step 3: Validate and Test

After configuring the integration and automation, validate and test the workflow to ensure that it functions as intended. This involves triggering sample incidents or events to verify that the appropriate actions are executed and the expected results are achieved. Validate that incidents are successfully created in the ticketing system or that other desired actions are executed in the integrated systems.

Common Mistakes

  • Not properly configuring the integration and automation settings, resulting in incomplete or incorrect data being transferred to the integrated systems.
  • Not considering the security and access requirements of the integrated systems, leading to authentication or authorization failures.
  • Not thoroughly testing the integration and automation, which may result in unexpected behaviors or failures during real-world scenarios.

Frequently Asked Questions

  1. Can I integrate AppDynamics with multiple systems simultaneously?

    Yes, AppDynamics allows you to configure multiple integrations with different systems, enabling you to automate workflows and connect with multiple systems simultaneously.

  2. What types of actions can be automated using AppDynamics?

    AppDynamics supports a variety of automation actions, such as creating tickets, sending notifications, invoking APIs, executing scripts, and triggering remediation actions in other systems.

  3. How can I monitor the progress and success of automated workflows?

    AppDynamics provides monitoring capabilities to track the progress and success of automated workflows. You can view execution logs, track actions taken, and monitor the status of workflows within the AppDynamics console.

  4. Can I customize the mapping and data sent to the integrated systems?

    Yes, you can customize the mapping and data sent to the integrated systems based on your specific requirements. AppDynamics allows you to define the data mapping and specify the information to be included in the automated actions.

  5. Are there predefined integrations available in AppDynamics?

    Yes, AppDynamics provides predefined integrations with popular systems and tools, such as ServiceNow, Jira, PagerDuty, and more. These predefined integrations simplify the configuration and setup process.


In this tutorial, we explored the process of automating workflows and integrating AppDynamics with other systems. By configuring integrations and automation in AppDynamics, you can streamline processes, improve efficiency, and enhance incident management. Automating workflows and connecting with other systems allows for seamless communication, efficient collaboration, and optimized operations. Leverage the power of automation and workflow integrations in AppDynamics to automate actions, connect systems, and streamline your operations, leading to improved productivity and enhanced incident response.