Diagnosing and Fixing Application Issues in AppDynamics

Welcome to this tutorial on diagnosing and fixing application issues in AppDynamics. AppDynamics provides comprehensive application performance monitoring and troubleshooting capabilities that help you identify and resolve issues impacting the performance and availability of your applications. In this tutorial, we will explore the steps to diagnose and fix application issues using AppDynamics, provide examples of commands or code, discuss common mistakes to avoid, answer frequently asked questions, and summarize the best practices.

Example Commands or Code

Here are a few examples of commands or code that can be used to diagnose and fix application issues in AppDynamics:


The above command sets the log level to DEBUG, enabling more detailed logging information for troubleshooting application issues.

Steps to Diagnose and Fix Application Issues in AppDynamics

Follow these steps to diagnose and fix application issues using AppDynamics:

  1. Identify the Symptoms: Gather information about the symptoms of the application issue, such as slow response time, errors, or high resource utilization.
  2. Collect Data and Metrics: Use AppDynamics to collect relevant data and metrics, including transaction snapshots, performance metrics, and error logs.
  3. Analyze Performance Metrics: Review the performance metrics to identify any anomalies or deviations from normal behavior.
  4. Drill Down to Transactions: Identify the specific transactions or requests that are experiencing the issue.
  5. Review Transaction Snapshots: Analyze the transaction snapshots to understand the flow, identify any bottlenecks or errors, and gather detailed information about the problematic components.
  6. Check Error Logs: Examine the error logs to identify any recurring errors or exceptions that may be contributing to the issue.
  7. Use Diagnostic Tools: Leverage AppDynamics' diagnostic tools, such as call graphs and code-level visibility, to analyze the application code and identify the root cause of the issue.
  8. Collaborate with Teams: Collaborate with relevant teams, such as developers, operations, and infrastructure, to share your findings and gather additional insights.
  9. Implement Fixes or Optimizations: Based on the diagnosis, implement necessary fixes or optimizations to address the root cause of the issue.
  10. Monitor and Verify: Monitor the application's performance after implementing the fixes to ensure that the issue is resolved and the application is performing as expected.

Common Mistakes to Avoid

  • Not collecting enough data and metrics to accurately diagnose the application issue.
  • Overlooking the importance of analyzing transaction snapshots and error logs.
  • Not involving relevant teams and stakeholders in the diagnosis and resolution process.
  • Ignoring the diagnostic tools and code-level visibility provided by AppDynamics.
  • Not monitoring the application after implementing fixes to verify the effectiveness of the solution.

Frequently Asked Questions (FAQs)

  1. How can I identify the root cause of an application issue in AppDynamics?

    Start by analyzing transaction snapshots and reviewing performance metrics. Look for any abnormalities, errors, or bottlenecks that may be causing the issue. Use diagnostic tools and code-level visibility to identify the specific areas of improvement.

  2. What should I do if AppDynamics does not capture certain performance metrics?

    Check the instrumented code to ensure that the desired metrics are being captured. Verify that the application and tier configurations in AppDynamics are correctly set up to collect the required metrics.

  3. How can I troubleshoot a slow database query using AppDynamics?

    Review the database metrics and identify the slow query. Analyze the query execution plan and consider optimizing the query, adding indexes, or caching frequently accessed data to improve performance.

  4. What are some common causes of high resource utilization in AppDynamics?

    High resource utilization can be caused by various factors, such as inefficient code, memory leaks, excessive database queries, or inadequate infrastructure resources. Analyze the metrics and transaction snapshots to identify the specific areas contributing to the issue.

  5. When should I engage AppDynamics support?

    If you have exhausted your troubleshooting efforts and are unable to identify the root cause or resolve the application issue, it is advisable to engage AppDynamics support. They can provide expert guidance and assistance in resolving complex issues.


Diagnosing and fixing application issues in AppDynamics requires a systematic approach that involves identifying symptoms, collecting data, analyzing performance metrics, drilling down to transactions, utilizing diagnostic tools, collaborating with teams, and implementing fixes or optimizations. By following these steps and avoiding common mistakes, you can effectively diagnose and resolve application issues, improving the performance and reliability of your applications.